1. Hire the values you are looking for.
2. Find out why employees are not performing and ask what you can do to help them do a better job.
3. Tell employees what you expect.
4. Give employees clear performance standards.
5. Make sure that employees have the tools to do the job.
6. Get employees input on what behaviors they (the employees) should be engaged in.
7. Have employees come up with 10 "house values."
8. Train, coach, evaluate, and reward the values identified above.
9. Improve your feedback by dealing with the problems that are within an employee's control, think through what you will say and how you will say it, and be specific about behaviors rather than attitudes.
About Me
- Jeffrey Summers
- I am the expert you call when you need to learn how to increase top line sales, lower your operating costs, increase your profit margin, hire and train better managers and staff, evolve your operation into more and better ways of doing business, buy or sell a restaurant, improve your service, engineer (or re-engineer!) your menu, market your business better and less expensively, keep yourself from going nuts because you have no life anymore, open more and better restaurants, don't want to have to give up your first born child to pay a consultant and have more fun! My mission is to enhance the quality of life for my clients by providing the best products and services to help them achieve their personal and professional goals. I take great pride in my clients, my company, my commitment to service and the products I sell. I am a recognized expert in the hospitality industry with over 24 years of success at planning and executing strategies for delivering dramatic results, a former "GM of the Year" for 2 major, full-service, franchises, an Award winning Multi-Unit Executive with 2 of the largest restaurant chains in the U.S., published author, husband and father of two.