What can you do to fix or control your turnover problem?
1. Make managers accountable for retention. Often times, restaurant owners are concerned about financial results at the expense of employee turnover. What they don't realize that constant turnover is crippling the operation. High turnover leads to poor service, and low employee moral. Do you want unhappy employees service your customers?
2. Train managers to establish and develop retention skills, instead of simply following policies and procedures. So often I see restaurant operators enforcing policies that encourages employee turnover.
3. Improve hiring and selection. By improving the selection process you increase your chances of finding the right employee for the job. This can dramatically decrease your turnover.
4. Bolster recruiting efforts. Use all the tools available to recruit the best talent.
5. Increase efforts to retain top talent. You have a lot of money and time invested in your top employees. Take the time to do all you can to retain them.
6. Re-energize and refocus retention programs. Good companies have great managers. Good front-line managers improve employee retention. Managers must gain retention skills, which are distinct from general manager competencies. Managers must be retention monitors, trust builders, "empowerers" and experts in demonstrating and promoting flexibility.
7. Make turnover reduction part of your organization' culture, not just a short-term campaign.
About Me
- Jeffrey Summers
- I am the expert you call when you need to learn how to increase top line sales, lower your operating costs, increase your profit margin, hire and train better managers and staff, evolve your operation into more and better ways of doing business, buy or sell a restaurant, improve your service, engineer (or re-engineer!) your menu, market your business better and less expensively, keep yourself from going nuts because you have no life anymore, open more and better restaurants, don't want to have to give up your first born child to pay a consultant and have more fun! My mission is to enhance the quality of life for my clients by providing the best products and services to help them achieve their personal and professional goals. I take great pride in my clients, my company, my commitment to service and the products I sell. I am a recognized expert in the hospitality industry with over 24 years of success at planning and executing strategies for delivering dramatic results, a former "GM of the Year" for 2 major, full-service, franchises, an Award winning Multi-Unit Executive with 2 of the largest restaurant chains in the U.S., published author, husband and father of two.